About one year ago I bought some rather expensive photo equipment from B and H. Recently I decided to sell this gear and went back to B and H used department. Well, they offered me only 10% of the purchase price and that came with a slight bit of arrogance. Needless to say this did not bode well with me, specifically after spending a great deal of money there over the past two years. .
About 4 days ago I met Joel from Adorama on Facebook. After a series of messages and two phone calls I brought the gear into Adorama yesterday. Well, Jack Gold, Joel and Efrain could not have been nicer to me - I was treated like a customer who had been there for years, and, they offered me 4 times the amount that B and H did.
I started to think about why B and H did not at least offer a store credit in a reasonable amount to a regular customer - I can't come up with any reasonable answer.
Needless to say I will be dealing with Jack, Joel and Efrain from now on.