Saturday, January 30, 2010

B and H Story

Something in my gut is telling me to post this:

About one year ago I bought some rather expensive photo equipment from B and H. Recently I decided to sell this gear and went back to B and H used department. Well, they offered me only 10% of the purchase price and that came with a slight bit of arrogance. Needless to say this did not bode well with me, specifically after spending a great deal of money there over the past two years. .

About 4 days ago I met Joel from Adorama on Facebook. After a series of messages and two phone calls I brought the gear into Adorama yesterday. Well, Jack Gold, Joel and Efrain could not have been nicer to me - I was treated like a customer who had been there for years, and, they offered me 4 times the amount that B and H did. 

I started to think about why B and H did not at least offer a store credit in a reasonable amount to a regular customer - I can't come up with any reasonable answer.

Needless to say I will be dealing with Jack, Joel and Efrain from now on. 

1 comment:

  1. So pleased to read that the Adorama Used Department team were able to make you a good offer - and make you happy.

    I've passed your review on to our Senior Management team, who will also be delighted.

    If you ever have a need for after-sales support or advice concerning an order from Adorama Camera, you are always most welcome to contact me directly!

    Helen Oster
    Adorama Camera Customer Service Ambassador